We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Saying goodbye is always hard, and it can be especially difficult when we are faced with making that decision. At Alouette Animal Hospital, our goal is to support you and your family through this important time. We offer a comfort room so your family can feel more at home and can take the time you need for their final visit.
What is pet euthanasia and how do I know when it’s the right time?
Euthanasia is an act of compassion for your pet’s suffering. If your pet is suffering in pain due to terminal illness, has lost all ability to eat, drink, control bodily functions or the ability to be mobile, then euthanasia may be a reasonable option to consider.
Can I say goodbye to my pet in the comfort of our home?
Unfortunately, we are not able to perform home visits.
How is the euthanasia drug administered?
The euthanasia drug is administered through an intravenous. Your dog may be given a sedative to help to remain calm, and the entire procedure is handled with the utmost respect.
What is the cost of pet euthanasia?
Kindly give us a call and a member of our team will be able to provide you with details.
Does your hospital provide bereavement counselling?
Our hospital does not provide this service, but we can refer you to someone who does bereavement counselling.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Thursday, March 26, 2020:
1. We are currently operating a "closed waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 604-463-7100. We will bring your pet into the hospital for an examination with the veterinarian. The veterinarian will then call you to discuss our recommended treatment plan. After your appointment, a technician will return your pet to your car and take care of any needed medications and payment.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time. However, if you're unsure whether your pet needs medical attention, please call us to discuss your situation.
3. We are still OPEN with the following hours:
Sunday to Saturday: 8:00 am - 5:00 pm
4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car. You can also use our online store and have your food delivered directly to your home. To sign up for the Online Store, please visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this disease.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.