604.463.7100
Frequently Answered Questions

FAQ

Why can’t my pet see the same veterinarian each time we visit?
We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts, emergency situations and vacation schedules all play a role in their availability. Please feel free to ask for a specific veterinarian when you schedule your appointment, and we will do what we can to facilitate your request. All of our team members are skilled professionals who look forward to your pet’s visit.

Why is my veterinarian referring my pet to a specialist?
We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training or equipment will be beneficial. Our veterinarians make every effort to stay current and skilled in many aspects of animal health; however, board-certified specialists have extensive experience and training in a particular area of veterinary medicine or surgery. In addition, specialty clinics and university-affiliated referral centres have specialized equipment to perform procedures that are not routinely undertaken by general practitioners.

Be assured that when we refer a patient to another hospital, we continue to stay involved with his or her care, consulting with the treating specialist and often providing any needed follow-up care and rehabilitation.

Can I call and have you fax a copy of my pets rabies certificate and proof of vaccinations to the kennel where my pet will be staying?
We can send proof of vaccination to your pet’s kennel. Just let us know the fax number.

What are your vaccination requirements for boarding?
We require that dogs be vaccinated against rabies, distemper, parvovirus and Bordetella (kennel cough). Cats must b vaccinated against rabies, panleukopenia (feline distemper), and feline leukemia virus.

If my pets’ problem doesn’t get better, can I get a refund for his/her veterinary care?
Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing and treating your pet. Not all health problems have a straightforward solution. Some may be chronic and require a long-term management plan, while others may be more difficult to diagnose or may involve several causes. A cure may not always be possible and treatment may be ongoing. Your veterinary team will do everything they can to find answers and continue to help your pet.

What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?
Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain under all circumstances. We will tailor a pain management plan to your pet’s medical condition and individual needs. We also offer laser therapy services, which can help control pain in some pets.

I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?
We perform a physical exam and offer the option of pre-anesthetic testing before surgery as well as monitoring your pet during surgery. During the procedure, a veterinary technician will continually assess your pet’s heart and respiratory rate, blood pressure and other vital signs to help prevent any anesthetic risk. We also provide appropriate pain medication during recovery.

I think my pet ate something that’s making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?
During normal business hours, bring your pet in immediately. Call us at (604) 463-7100 right before you leave or while you’re on your way to help us prepare for the situation. If your pet becomes sick outside our normal hours, take your pet immediately to the Animal Emergency Clinic of the Fraser Valley. Their telephone number is (604) 514-1711.

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