We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

Frequently Answered Questions

FAQ

Why can’t my pet see the same veterinarian each time we visit?
We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts, emergency situations and vacation schedules all play a role in their availability. Please feel free to ask for a specific veterinarian when you schedule your appointment, and we will do what we can to facilitate your request. All of our team members are skilled professionals who look forward to your pet’s visit.

Why is my veterinarian referring my pet to a specialist?
We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training or equipment will be beneficial. Our veterinarians make every effort to stay current and skilled in many aspects of animal health; however, board-certified specialists have extensive experience and training in a particular area of veterinary medicine or surgery. In addition, specialty clinics and university-affiliated referral centres have specialized equipment to perform procedures that are not routinely undertaken by general practitioners.

Be assured that when we refer a patient to another hospital, we continue to stay involved with his or her care, consulting with the treating specialist and often providing any needed follow-up care and rehabilitation.

Can I call and have you fax a copy of my pets rabies certificate and proof of vaccinations to the kennel where my pet will be staying?
We can send proof of vaccination to your pet’s kennel. Just let us know the fax number.

What are your vaccination requirements for boarding?
We require that dogs be vaccinated against rabies, distemper, parvovirus and Bordetella (kennel cough). Cats must b vaccinated against rabies, panleukopenia (feline distemper), and feline leukemia virus.

If my pets’ problem doesn’t get better, can I get a refund for his/her veterinary care?
Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing and treating your pet. Not all health problems have a straightforward solution. Some may be chronic and require a long-term management plan, while others may be more difficult to diagnose or may involve several causes. A cure may not always be possible and treatment may be ongoing. Your veterinary team will do everything they can to find answers and continue to help your pet.

What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?
Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain under all circumstances. We will tailor a pain management plan to your pet’s medical condition and individual needs. We also offer laser therapy services, which can help control pain in some pets.

I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?
We perform a physical exam and offer the option of pre-anesthetic testing before surgery as well as monitoring your pet during surgery. During the procedure, a veterinary technician will continually assess your pet’s heart and respiratory rate, blood pressure and other vital signs to help prevent any anesthetic risk. We also provide appropriate pain medication during recovery.

I think my pet ate something that’s making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?
During normal business hours, bring your pet in immediately. Call us at (604) 463-7100 right before you leave or while you’re on your way to help us prepare for the situation. If your pet becomes sick outside our normal hours, take your pet immediately to the Animal Emergency Clinic of the Fraser Valley. Their telephone number is (604) 514-1711.

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Thursday, March 26, 2020:

1. We are currently operating a "closed waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 604-463-7100. We will have a Veterinarian take a history on your pet and discuss any concerns. Then a staff member will meet you outside, to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss our recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time. However, if you're unsure whether your pet needs medical attention, please call us to discuss your situation.

3. We are still OPEN with the following hours:
Monday to Sunday: 8:00 am - 5:00 pm
With recent operation changes, we have decided to close for lunch daily between 1:00 pm - 2:30 pm. This closure ensures our staff gets a much-needed break and a chance to reorganize orders, clean and catch up. Thank you for your understanding!

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. When you come to pick up your order, do not enter the hospital, please call us 604-463-7100, and a staff member will bring your order outside. You can also use our online store and have your food delivered directly to your home. Our current promotion offers delivery FREE OF CHARGE.* To sign up for the Online Store, please visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this disease.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

- Your dedicated team at Alouette Animal Hospital



*Local delivery only - Maple Ridge and Pitt Meadows