Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
Welcome to Alouette Animal Hospital in Maple Ridge, British Columbia
Alouette Animal Hospital is a full-service veterinary hospital, which provides the most current veterinary care to both pets and clients in a warm and caring environment. We celebrate and embrace the human–companion animal bond. We always have the best interest of the pet first and foremost while providing advice and support to family members. We provide the necessary tools for both veterinarians and staff to learn and grow while we care for pets as we would care for our own.
What To Expect
As a new client of our practice, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.
When you arrive for your appointment, you will be greeted warmly. We will confirm personal details such as your address to ensure we have the most current contact information on file. We will also weigh your pet to update his/her records. You will then be taken to an examination room as soon as we have one available. Water, coffee, tea, cookies and juice boxes (for our younger friends) are available in our reception area, and you may browse our retail area while you wait. Our goal is to see all of our clients and patients on time. Although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
A veterinarian will examine your pet, take a history, answer your questions and discuss further diagnostics or treatment as necessary. Our client care specialists will wrap things up by providing you with further educational information and answer routine wellness and care questions for you. They will provide you with your prescription (if required), schedule your next wellness visit or your follow-up appointment and will help with invoicing.
We are excited to meet you and your human and animal family members!
With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours:
Monday to Sunday: 8:00 am - 5:00 pm
Note: Closed daily between 1:00 pm - 2:30 pm
5. NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Alouette Animal Hospital
*Notice: Local Delivery Only - Maple Ridge and Pitt Meadows