We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
We offer a wide range of services including medical, diagnostic, surgical, and preventive health care needs for your pet, so they can live a long and happy life. One of the best things you can do for your pet to keep him or her healthy is to bring them for regular exams and vaccinations. Protect your dog against problems before they start; below is a list of our services.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Thursday, March 26, 2020:
1. We are currently operating a "closed waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 604-463-7100. We will have a Veterinarian take a history on your pet and discuss any concerns. Then a staff member will meet you outside, to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss our recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time. However, if you're unsure whether your pet needs medical attention, please call us to discuss your situation.
3. We are still OPEN with the following hours:
Monday to Sunday: 8:00 am - 5:00 pm
With recent operation changes, we have decided to close for lunch daily between 1:00 pm - 2:30 pm. This closure ensures our staff gets a much-needed break and a chance to reorganize orders, clean and catch up. Thank you for your understanding!
4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. When you come to pick up your order, do not enter the hospital, please call us 604-463-7100, and a staff member will bring your order outside. You can also use our online store and have your food delivered directly to your home. Our current promotion offers delivery FREE OF CHARGE.* To sign up for the Online Store, please visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
7. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this disease.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.
- Your dedicated team at Alouette Animal Hospital
*Local delivery only - Maple Ridge and Pitt Meadows
